Product Return Policy

1. Eligibility for Returns:

​​

• Products must be returned within 30 days of delivery.

• Items must be in their original condition: unused, unaltered, and in original packaging with all tags and accessories.

• Proof of purchase, such as a receipt or order confirmation, is required for all returns.

• Exemptions:

  • Custom-made, personalized, or perishable items cannot be returned unless damaged or defective.

  • Sale or clearance items are final sale unless otherwise stated.

​

2. Initiating a Return:

​​​

• Contact our customer support team via email mysudra18@gmail.com.

• Provide details of the item, the reason for the return, and any supporting evidence, such as photos of damages or defects.

​​

3. Return Authorization:

​​

• Once the return is approved, you will receive a Return Merchandise

• Authorization (RMA) number and instructions.

• Returns without an RMA number will not be processed.

​

4. Return Shipping:

​​

• For defective or incorrect items, mysudra.com will cover the return
  shipping cost.

• For all other returns, customers are responsible for shipping costs.

• Ensure items are securely packaged to prevent damage during transit. mysudra.com is not responsible for returns lost or damaged in transit.

5. Refund Processing:

​

• Refunds will be issued to the original payment method within 7–14 business days after receiving and inspecting the returned item.

• A processing fee of up to 10% may apply for non-defective returns.

​

Late Delivery Policy

1. Standard Delivery Expectations:

​

• Orders are typically delivered within [5 – 40 days]. Delivery times vary based on location and shipping method chosen at checkout.

​

2. Reporting a Late Delivery:

​

• If your order has not arrived within the specified timeframe, please notify us within 7 days of the expected delivery date.

​

3. Resolution Options for Late Deliveries:

​

• Orders delayed by more than 14 days qualify for a free shipment.

• Orders delayed by over 30 days may qualify for:

  • A full refund.

  • A replacement order with expedited shipping, subject to stock availability.

  • A complimentary product as compensation.

​

4. Third-Party Courier Delays:​

​

• While mysudra.com partners with reliable shipping providers, delays caused by third-party couriers are beyond our direct control.

• We will work closely with the courier to resolve any issues promptly.

 

Damaged or Defective Product Policy

1. Identifying and Reporting Issues:

• Inspect your order immediately upon receipt.

• Report any damage or defects within 7 days. Include the following information:

  • Photos of the damaged/defective item and packaging.

  • A description of the issue.

  • Your order number.

​

2. Resolution Process:

• Depending on the situation, you may choose from the following options:

  • A replacement product, shipped at no additional cost.

  • A full refund to your original payment method.

  • A partial refund if you prefer to keep the item despite minor defects.

3. Shipping Damages:​

• For damages caused during shipping, mysudra.com will handle claims with the courier. Retain the original packaging and damaged item until the claim is resolved.

​

Order Cancellation Policy

1. Cancellation Window:

​​

• Orders can be canceled within 24 hours of placement without penalty.

• Cancellations will not be possible if the order has been processed or shipped.

 

​2. Refunds for Cancellations:

​

• Full refunds will be issued for canceled orders within the allowed timeframe.

• For orders canceled after processing, a 10% restocking fee may apply.

​

Customer Satisfaction Guarantee

1. Our Commitment:

​​

• We are committed to ensuring that every customer is satisfied with their shopping experience. 

• If you are not satisfied, contact us within 30 days for resolution options.

 

Privacy Policy

1. Data Collection and Use:

​

• We collect customer information solely for order processing and improving our services. This includes contact details and payment information.

• Your data will not be shared with third parties except as required to fulfil your order or comply with legal obligations.

​

2. Secure Transactions:

​

• All transactions on mysudra.com are encrypted for your safety.

• We do not store payment information on our servers.

​

Shipping Policy

1. Delivery Partners:

​

• We partner with reputable couriers to ensure timely delivery.

• Customers will receive tracking information once the order is shipped.

2. Shipping Rates and Times:

​​

• Shipping costs are calculated based on the delivery location and selected shipping method.

• Estimated delivery times will be displayed during checkout.

3. International Shipping:

​​

• Additional duties, taxes, or fees may apply for international orders. These are the responsibility of the customer.

​

4. Missed or Incorrect Deliveries:

​

• If an order is delivered to the wrong address due to an error on our part, we will reship the order at no additional cost.

• For customer errors, additional shipping charges may apply.

​

Contact Us

​

• For any concerns or questions, please contact us via email at mysudra18@gmail.com.